• Wood panelled elevator doors in an office lobby

Professional Elevator Service

Experience the difference of working with an independent elevator company that prioritizes communication, collaboration, and customer service. Whether you need maintenance, repairs, or a new installation, Lincoln Lifts and Elevators provides responsive support, expert workmanship, and non-proprietary solutions designed for long-term performance.

Our elevator mechanics hold certifications as Elevating Device Mechanics from the Technical Standards and Safety Authority (TSSA) — registration #396899.

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ELEVATOR INSPECTIONS

What Every Owner Should Know
And How We Can Help

No owner shall operate an elevating device in Ontario, or permit it to be operated, unless it is licensed and complies with Regulation O. Reg. 252/08, s. 7., the code adoption document, and any applicable director’s order.

The TSSA monitors the safety of elevating devices in Ontario by periodically inspecting all registered elevating devices and emailing completed inspection reports to owners. The owner is then responsible for communicating with their elevator service provider and working with them to resolve deficiencies.

Non-compliance can get costly because the TSSA charges the owner every time the inspector returns for a follow-up.

Lincoln Lifts & Elevators can help owners:

  • Fix any deficiencies within the TSSA’s timelines
  • Avoid costly directives in the first place by providing regular, scheduled elevator maintenance.

MANUFACTURER EXPERIENCE

Lincoln Lifts and Elevators is not a manufacturer of elevating equipment. However, we have extensive experience working on equipment from a long list of manufacturers, including:

  • Otis
  • Schindler
  • Kone
  • Savaria
  • ThyssenKrupp
  • Virginia Controls
  • MCE

And we are proud dealers for Canadian manufacturer, Global Tardiff Elevator Manufacturing Group.

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BEWARE PROPRIETARY CONTROL

Some elevator manufacturers will install their own equipment at very competitive prices. However, beware of proprietary control, as it has implications for the building owner.

Service Implications of Proprietary Control

  • The manufacturer’s own tools or software are required to perform proper maintenance and troubleshooting.
  • The manufacturers don’t share this technology with other elevator service companies, so you’re stuck dealing only with them for the duration of the elevator’s lifespan or until someone creates an aftermarket workaround.
  • Unfortunately, the money you save on the initial purchase and installation of your elevator is quickly eaten up by the higher maintenance and repair costs charged by the manufacturer.
  • The fact that nobody else can service your elevator means you’re at their mercy.

Lincoln Lifts & Elevators only installs non-proprietary equipment. Through its strategic alliances with high-quality manufacturers of proven non-proprietary equipment, Lincoln Lifts and Elevators becomes a leader in non-proprietary elevator supply, installation, repair and maintenance. We prefer our customers to stay with us because they want to, not because they’re forced to after the installation. 

YOUR ELEVATOR SERVICE QUESTIONS ANSWERED

A. Unless the elevator is in a private dwelling, the answer is most likely YES. In Ontario, most elevators located in public or commercial buildings are required to be licensed and maintained by an elevator contractor. There are some exceptions such as Federal buildings, some ships and a few other very specific types of lifts. It’s always best to ask if in doubt and avoid costly repercussions.

A. Always have licensed, qualified and trained personnel perform any task on your elevator. For a licensed elevator (see above) it’s a requirement under Ontario Regulation 209/01. Elevators are an extremely safe means of transportation when properly maintained. However, they can be extremely dangerous if someone is tampering with them and doesn’t know what they are doing.

A. If the previous owner didn’t disclose this to you during the deal, then there are still a few ways to find out. There should be a logbook for each elevator in the machine room. This will have the name of the company that’s maintaining your equipment. It will also show a record of everything that has been done to your equipment. BE CAREFUL WHEN YOU ENTER THE MACHINE ROOM. Depending on the age of your elevator equipment, it may not be guarded completely. There are many hazards in the machine room so don’t touch anything or open any cabinets or panels. You can also ask the TSSA when you fill out your License Ownership Change Application. Some of the information you will need for this form is on the elevator license that should be posted inside the elevator.

A. Most problems with elevators are door-related. A very common problem with the doors is dirt in the track. When the doors open on a floor, look down, and you’ll see two sills. One is for the door at the landing, and the other is for the elevator car door. There will be a gap between them. You’ll see a groove in each sill that the bottom parts of the doors travel in. If there’s dirt or debris in that groove, it can cause the door not to close all the way. Sometimes it appears closed, but it hasn’t made the electrical contacts that tell the controller it is closed, so the elevator won’t leave the floor. It may also sit there, opening and closing the door. It takes very little to interfere with the door operation, so always keep those tracks clean.

A. STAY CALM. If the elevator has a phone or phone button, press it and calmly explain to the operator where you are and what’s going on. They will dispatch someone immediately. If there’s only an alarm button, press it. Someone should hear it and send for help. Don’t try prying the doors open. Don’t try prying open the button panel, and don’t try forcing the hatch in the ceiling open; it only opens from the outside. You won’t run out of air. Trying to get yourself out of the elevator may put you in a very dangerous situation. You’re safe inside; it’s just inconvenient. Wait for help.

A. Hopefully not. Quite often, the elevator technician will be there doing maintenance. We must take the elevator out of service to inspect and test many of its components. While we’re doing this, you won’t be able to use the elevator, so it may appear broken, but there’s nothing wrong with it.

A. The TSSA provides a list of maintenance tasks and the frequency with which they must be done for each type of elevating device. These are the minimum though. Your elevator contractor should discuss the building usage, location and environment that the elevator is in, the amount of traffic it will see, and any other circumstances that could affect your elevator with you. Together, you can agree upon an elevator maintenance schedule that not only meets the TSSA’s minimum requirements but is also the best fit for you to minimize downtime and callbacks.

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